Shipping policy

Shipping Policy - CRUX Alpine

Last updated: 12/09/2026

We want your CRUX Alpine gear to reach you as smoothly as a perfect send. Here's everything you need to know about how we produce and ship your order.

1. Where We Ship

At this time, CRUX Alpine ships within the United States only. We are not yet able to process orders shipping to addresses outside the U.S. — orders placed with an international shipping address may be cancelled and refunded.

2. Where Your Order Is Made

Your products are printed on demand through our production partner, SwiftPOD, with facilities located in California, Texas, and Virginia. Depending on the item and your location, your order may be produced and shipped from the facility closest to you to minimize delivery time.

3. Production Time

Because every item is made to order, please allow 1-3 business days for your order to be printed and prepared for shipment before it leaves our facility. This is separate from shipping transit time.

4. Shipping Time & Rates

  • Once your order ships, standard delivery typically takes 4-8 business days, depending on your location.
  • Shipping is currently free  on all U.S. orders.
  • Total delivery time = production time + shipping transit time. You'll see an estimated delivery window at checkout.

5. Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

6. Multiple Items in One Order

If your order includes multiple products, they may be produced at different facilities and could arrive in separate packages at different times. Don't worry — you'll get tracking information for each shipment.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at crux.alp@gmail.com as soon as possible — we'll do our best to correct it before production begins, but we cannot guarantee changes once an order is in production.

8. Delays

Occasionally, factors outside our control — such as high shipping volume, weather, or carrier delays — may affect delivery times. We appreciate your patience and will help track down any shipment that seems significantly delayed.

9. Questions?

For any questions about your shipment, reach out to us at crux.alp@gmail.com with your order number, and we'll be happy to help.